Terms & Conditions

About These Terms

These Terms & Conditions explain the rules that apply when accessing or using The Pokies website, creating an account, using platform features, making transactions, participating in promotions or interacting with other services made available through the platform.

By using the platform, users may be required to agree to the current version of these Terms together with any additional policies, promotional conditions or notices that apply to a particular feature or transaction.

These Terms should be read together with the Privacy Policy, Responsible Gambling information and any specific rules presented within the platform.

Eligibility to Use The Pokies

Users must meet the eligibility requirements that apply to the platform before creating or using an account. These requirements may include minimum age, location, identity or other account conditions.

The production version of these Terms should state the exact legal minimum age and jurisdictional eligibility requirements applicable to The Pokies.

A person who does not meet the applicable requirements must not create an account or use gambling features available through the platform.

Account Registration

Users may be required to create an account before accessing certain platform features. Information provided during registration should be complete, accurate and current.

Users should not knowingly provide false or misleading information. Incorrect information may interfere with account access, verification, payments or other services.

Registration requirements should reflect the current platform process rather than information copied from third-party websites.

One Account Per User

Where the platform permits only one account per eligible user, duplicate or additional accounts may be restricted or closed in accordance with the approved account rules.

Users should not create a new account simply because they have forgotten their password or cannot access an existing account. Account recovery should be handled through the verified login and recovery process.

Account Security

Users are responsible for taking reasonable steps to protect account credentials and prevent unauthorised access.

• Keep passwords confidential.
• Do not share account access with another person.
• Use the official login process.
• Sign out when using shared devices.
• Report suspicious activity promptly.

The platform should never represent ordinary support staff as needing a user's complete password in order to provide assistance.

Identity and Account Verification

The platform may require information or documents to verify identity, account ownership, eligibility, payment activity or other relevant account details.

Verification information should only be submitted through the authorised platform process. The exact verification requirements should be described according to the platform's current procedures.

Failure to complete required verification may limit access to certain account functions where permitted by the approved platform rules.

Use of the Platform

Users should access The Pokies only for lawful and permitted purposes and in accordance with these Terms.

Users must not attempt to interfere with the operation, security or integrity of the website or platform.

Prohibited activity may include:

• Attempting unauthorised access to accounts or systems
• Using another person's account without permission
• Manipulating platform functionality
• Using automated systems where prohibited
• Exploiting technical errors or vulnerabilities
• Engaging in fraud or deceptive activity
• Interfering with other users' access to the service

Games and Game Availability

The game catalogue can change over time. Titles may be added, updated, restricted or removed depending on provider availability, technical conditions or other platform requirements.

The live catalogue shown on the The Pokies games page should be treated as the current source of game availability.

No game should be represented as guaranteeing a particular outcome, profit or level of winnings.

Game Rules and Results

Individual games may have their own rules, paytables, mechanics and provider terms. Users should review the relevant rules before playing.

Where a game result is recorded by the platform or provider, the final production Terms should explain how disputed or interrupted rounds are handled.

Specific settlement rules should not be invented and should instead reflect the actual game-provider and platform procedures.

Deposits

Deposits must be made using payment methods currently supported by the platform and in accordance with applicable account and transaction requirements.

Deposit limits, fees, processing times and method availability may vary. Current information should be published on the deposits and withdrawals page.

Users should review the transaction information shown before confirming a payment.

Withdrawals

Withdrawals may be subject to account verification, payment-method requirements, transaction limits and other approved platform conditions.

The time required to complete a withdrawal can depend on internal processing and the selected payment provider.

Specific withdrawal limits, fees and processing periods should only be included in these Terms once they have been verified against current platform rules.

Payment Method Ownership

Where required, users should use payment methods held in their own name and consistent with the account information associated with their profile.

Use of third-party payment credentials may trigger verification or transaction issues and may be restricted under the approved payment rules.

Bonuses and Promotions

Promotions may be subject to separate terms covering eligibility, qualifying activity, wagering requirements, game contribution, expiry, withdrawal conditions and other restrictions.

Users should review the complete terms of a promotion before participating.

Current promotional information is available on the The Pokies bonuses and promotions page.

Promotion Eligibility

Not every promotion is necessarily available to every account. Eligibility can depend on account status, payment method, location, campaign conditions or other verified criteria.

Seeing an offer advertised does not automatically mean that a particular account qualifies unless the promotion terms confirm eligibility.

Wagering Requirements

Where a promotion includes wagering requirements, the applicable promotion terms should explain how those requirements are calculated and which games or activities contribute toward completion.

Wagering requirements should not be simplified or reinterpreted in a way that changes their meaning.

Responsible Gambling

Gambling should remain an entertainment activity and should not be treated as a guaranteed way to make money.

Users should stay within personal spending and time limits and use available account controls where appropriate.

Further information is available on the Responsible Gambling page.

Self-Exclusion and Account Restrictions

Where self-exclusion, cooling-off or other account restrictions are available, the platform should describe the process clearly and apply it according to the approved player-protection procedures.

The final Terms should state how these controls affect account access, communications and any applicable reactivation process.

Suspension or Closure of Accounts

The platform may need to restrict, suspend or close an account where permitted by its approved rules, for example in connection with security, verification, misuse or prohibited activity.

The final legal Terms should clearly identify the circumstances under which account restrictions may occur and how any remaining eligible account balance is handled.

User-Initiated Account Closure

Users who wish to close their account should follow the verified account-closure or support process.

Closing an account may not immediately erase all information associated with the account. Certain records may need to be retained according to the platform's approved privacy, transaction and legal requirements.

Privacy-related information can be reviewed in the Privacy Policy.

Technical Availability

The platform may occasionally be unavailable because of maintenance, updates, provider interruptions, network issues or other technical events.

The Pokies should not promise uninterrupted availability unless the platform is genuinely capable of providing such a guarantee.

Users experiencing technical problems can visit The Pokies Support.

Errors and Technical Malfunctions

Technical errors can occur in online systems. The final approved Terms should explain how obvious technical errors, incorrect displays, interrupted transactions or game malfunctions are handled.

Users should not knowingly exploit a technical error, incorrect balance or malfunction.

Third-Party Services

Some platform functionality may depend on external providers such as payment processors, hosting services, identity services, game providers or other technical partners.

Independent third parties may operate under their own terms and policies. Where relevant, users may also be subject to those terms when using the third-party service.

Intellectual Property

Website content, branding, software, graphics, interfaces and other materials may be protected by intellectual property rights belonging to The Pokies or relevant licensors.

Users should not reproduce, distribute, modify or commercially exploit protected content except where authorised or legally permitted.

The production Terms should reflect the platform's actual ownership and licensing arrangements.

Acceptable Use

Users must not use the website in a way that damages, disrupts or compromises the platform or its users.

Examples may include:

• Attempting to bypass security controls
• Introducing malicious code
• Scraping protected account information
• Interfering with network or platform performance
• Impersonating another user
• Attempting fraudulent transactions

Limitation of Liability

Any limitation-of-liability provisions must be drafted and approved according to the laws and jurisdictions applicable to the platform.

This section should not contain invented legal exclusions. The final production version should be supplied or approved by qualified legal counsel.

Indemnity

If the platform intends to include an indemnity provision, the exact language should be legally approved and appropriate to the user's jurisdiction.

A generic or overly broad indemnity should not be inserted solely because similar websites contain one.

Governing Law and Jurisdiction

The final Terms should identify the governing law and dispute forum that legitimately apply to the platform.

Do not publish a country, state, regulator or court jurisdiction until the operator's legal structure and approved terms have been confirmed.

Complaints and Disputes

Users should have access to a clear process for raising account, transaction or service complaints.

The production version of these Terms should explain the verified internal complaint process and any applicable escalation or external dispute options.

General assistance is available through The Pokies Support.

Changes to These Terms

These Terms may be updated when the platform, services, legal requirements or operating procedures change.

The current version should display an accurate effective or updated date once legally approved. Material changes should be communicated according to the platform's applicable requirements.

Severability

If the final legal Terms include a severability provision, it should explain how the remaining provisions are treated if a particular provision is found invalid or unenforceable.

The exact wording should be reviewed by legal counsel rather than copied from another platform.

Entire Agreement

Where appropriate, the final Terms may explain how these Terms, applicable policies and specific promotion or service rules combine to form the agreement governing use of the platform.

This provision should be drafted in accordance with the platform's actual legal documentation.

Contact and Support

Questions about these Terms or platform use should be directed through the verified contact channels published by The Pokies.

Do not publish placeholder phone numbers, email addresses, company names or legal addresses in production.

Visit The Pokies Support for current contact information.

Related Policies and Information

Users should also review the Privacy Policy, Responsible Gambling information, payment information and bonus and promotion information.

Return to the The Pokies homepage for the main platform experience.