Privacy Policy

About This Privacy Policy

Privacy is important when using an online platform. This policy explains the types of information that may be processed when you visit The Pokies website, create or use an account, interact with platform features, contact support or use services made available through the website.

It also explains why information may be collected, how it may be used, when it may need to be shared, the steps taken to protect it and the choices that may be available to users regarding their personal information.

This policy should be read together with the Terms and Conditions and any additional privacy notices presented when particular information is collected.

Information We May Collect

The information processed through the platform depends on how a user interacts with the service. Information should only be collected where it is relevant to providing, securing, administering or improving the platform, or where processing is otherwise required or permitted.

Categories of information may include:

• Account and registration information
• Contact information
• Identity and verification information
• Account activity and transaction information
• Technical and device information
• Website usage and interaction information
• Communications with customer support
• Security and fraud-prevention information
• Preferences and consent records

The precise information requested should depend on the service being used and the platform's current operational requirements.

Account and Registration Information

When an account is created, information may be required to establish and administer that account. This can include information supplied during registration and information subsequently associated with the account.

Users should provide accurate information and keep relevant account details current. Providing inaccurate information can interfere with account access, verification, security checks or other platform processes.

Passwords and authentication credentials should be handled securely. Users should never publish their password or send it through ordinary support messages.

For account-access guidance, visit the The Pokies login page.

Identity and Verification Information

Where verification is required, the platform may request information necessary to confirm identity, account ownership, eligibility or other relevant account details.

Verification information should only be submitted through an authorised and appropriately secured process. Users should be cautious of unrelated websites or individuals requesting identity documents while claiming to represent The Pokies.

The information actually required for verification should be determined by the platform's current approved procedures.

Payment and Transaction Information

When a user makes a deposit, requests a withdrawal or otherwise interacts with payment functionality, information relating to the transaction may be processed.

Depending on the payment arrangement, some information may be processed directly by payment providers or other financial-service partners rather than being stored directly by this website.

The platform should only describe its payment-data practices in a way that reflects the actual payment architecture. Complete card, banking, wallet or other financial credentials should not be claimed as stored by The Pokies unless that is factually correct.

General transaction information is available on the deposits and withdrawals page.

Technical and Device Information

When a user accesses the website, technical information may be generated automatically. Depending on the technologies actually used by the platform, this can include information about the browser, device, operating system, network connection, referring page and interaction with the website.

Technical information can help operate the website, diagnose errors, protect accounts, understand performance and identify suspicious or abusive activity.

How Personal Information May Be Used

Personal information should be used only for legitimate and documented purposes associated with the platform. Depending on the user's interaction with the service, these purposes may include:

• Creating and administering user accounts
• Authenticating users and managing account access
• Providing requested platform functionality
• Processing and administering transactions
• Responding to support requests
• Protecting accounts and platform security
• Detecting fraud, abuse or unauthorised activity
• Maintaining and improving website performance
• Meeting applicable legal or operational obligations
• Managing user preferences and permitted communications

Information should not be collected merely because it may be useful someday. The data processed should remain proportionate to the purpose for which it is required.

Cookies and Similar Technologies

The website may use cookies or similar browser technologies where necessary for functionality, security, preferences, measurement or other disclosed purposes.

Some cookies may be necessary for features such as sessions, authentication or security. Other technologies, including analytics or marketing tools, should only be described here if they are actually implemented.

Where user consent is required for non-essential technologies, the website should provide an appropriate consent mechanism rather than assuming that continued browsing represents consent.

Analytics and Website Measurement

The platform may use measurement tools to understand how the website performs and how visitors interact with its pages. Information from these tools can help identify technical problems, improve navigation and understand which parts of the website are useful to visitors.

Any analytics services actually used in production should be identified in the final approved privacy documentation where required, together with relevant information about their data practices.

Communications and Customer Support

When a user contacts customer support, information contained in the request and subsequent communications may be processed so the platform can investigate and respond to the issue.

Users should provide only the information reasonably necessary to explain the problem. Complete passwords should never be included in support messages.

Visit The Pokies Support for the currently available assistance channels.

Marketing and Promotional Communications

Where promotional communications are offered, users should be given information about how those communications work and, where applicable, how preferences can be changed.

Marketing messages should only be sent in accordance with the platform's approved practices and applicable requirements. Users should be able to use the appropriate preference or unsubscribe mechanism where one is required.

Current platform offers can be reviewed separately on the bonuses and promotions page.

When Information May Be Shared

Operating an online platform can require information to be processed by organisations that provide necessary services. Information should only be shared where there is an appropriate reason and should be limited to what is relevant to that purpose.

Depending on the actual platform arrangements, this may include:

• Hosting and infrastructure providers
• Payment and transaction providers
• Identity or account-verification providers
• Security and fraud-prevention services
• Technical support providers
• Professional advisers
• Authorities where disclosure is lawfully required

The final policy should identify or describe relevant recipient categories according to the platform's real data-processing arrangements.

We Do Not Sell Passwords or Account Credentials

Authentication credentials exist to protect access to a user's account. Complete passwords should not be disclosed to third parties for advertising or ordinary marketing purposes.

Users should also protect their credentials and be suspicious of any person or website requesting a complete password outside the authorised authentication process.

Data Security

Appropriate technical and organisational safeguards should be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based system can reasonably promise absolute security. The platform should therefore avoid claims that user data is completely immune from every possible security incident.

Security should instead involve ongoing measures appropriate to the information and systems being protected, together with procedures for responding to suspected incidents.

How Users Can Help Protect Their Information

Platform security also depends on how accounts are used. Users can reduce avoidable risks by following basic account-security practices.

• Use a strong password that is not easily guessed.
• Avoid reusing the same password across unrelated services.
• Keep login credentials private.
• Use trusted devices and secure connections where possible.
• Check the website before entering sensitive information.
• Sign out after using shared devices.
• Report suspicious account activity promptly.

Data Retention

Personal information should not be kept indefinitely without a legitimate reason. Different categories of information may need to be retained for different periods depending on why they were collected, account requirements, security considerations and applicable obligations.

The final approved policy should specify the platform's actual retention approach. A fixed retention period should not be invented simply to make this page appear more detailed.

International Data Processing

Online services can involve infrastructure or service providers located in different countries. Where personal information is processed or transferred internationally, the platform should follow the safeguards and disclosure requirements applicable to its actual operations.

Specific countries, transfer mechanisms or legal safeguards should be added to this policy only after the platform's real data flows have been confirmed.

Your Privacy Choices and Rights

Depending on the law applicable to a particular user and the nature of the information being processed, users may have rights or choices concerning their personal information.

These can potentially include the ability to:

• Request access to certain personal information
• Ask for inaccurate information to be corrected
• Request deletion where applicable
• Object to or restrict certain processing where applicable
• Change eligible communication preferences
• Withdraw consent where processing relies on consent
• Raise a privacy-related question or complaint

The precise rights available depend on the circumstances and applicable law. The final policy should explain the verified process for submitting and authenticating privacy requests.

Account Closure and Personal Information

Closing an account does not necessarily mean that every associated record can or should be deleted immediately. Certain information may need to remain available for legitimate security, transaction, dispute, legal or operational purposes.

The treatment of information following account closure should follow the platform's approved retention and deletion procedures.

Children and Age Restrictions

The platform is not intended for children or anyone who does not meet the applicable minimum age requirements for using the service.

The final policy and registration process should clearly state the actual age and eligibility requirements that apply to the platform. Those requirements should be consistent across registration, terms, responsible gambling information and privacy documentation.

Third-Party Websites and Services

The website may contain links to external services. A third-party website operates under its own terms and privacy practices, and this Privacy Policy does not automatically govern information submitted directly to an independent third party.

Users should review the relevant privacy information before providing personal data to an external service.

Changes to This Privacy Policy

This policy may need to change as the platform, technology or applicable requirements evolve. Material changes should be published clearly, and the policy should display an accurate effective or updated date once the final legal version is approved.

Older wording should not remain published as current if it no longer describes the platform's actual data-processing practices.

Privacy Questions and Requests

Users who have questions about their personal information or this Privacy Policy should have access to a verified privacy or support contact method.

The production version of this section should include the platform's approved privacy contact details and, where applicable, instructions for submitting access, correction, deletion or other privacy requests.

For general platform assistance, visit The Pokies Support.

Related Information

You can also review the Terms and Conditions, Responsible Gambling information, payment information and About The Pokies.

Return to the The Pokies homepage for the main website.